01 Delivery areas
Masseys DIY offers delivery to selected areas within the United Kingdom. Our delivery service is primarily available within our regional delivery area.
Delivery availability depends on your postcode, the products ordered and the delivery method available. Please check the options shown at checkout or contact our team before placing an order if you are unsure whether we deliver to your address.
02 Delivery charges
Delivery charges are displayed at checkout where applicable. The cost may depend on your delivery address, the size and weight of your order and the type of delivery required.
Some products may be eligible for collection from our store. Any applicable delivery charge will be shown before you complete your purchase.
03 Order processing
Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, order size and whether specialist preparation is required.
If there is an unexpected delay or an issue affecting your order, we will contact you using the details provided at checkout.
04 Delivery timescales
Estimated delivery times depend on the product, delivery location and the delivery method arranged.
- Standard parcels: Delivery estimates will be provided where available.
- Garden machinery and equipment: Delivery arrangements may depend on the size and type of product.
- Large and heavy items: A suitable delivery arrangement may need to be agreed with you before dispatch.
- Regional deliveries: Availability and estimated times will depend on your location.
Any delivery dates or times provided are estimates unless expressly confirmed otherwise. We will keep you informed if we become aware of a significant delay.
05 Large and heavy items
Some products, including lawn mowers, chainsaws, garden machinery, garden furniture and other bulky equipment, may require special delivery arrangements.
Where necessary, we will contact you to discuss a suitable delivery date and any access requirements. Please make sure that the delivery address is accessible for the type and size of item ordered.
Any specific delivery conditions or additional charges will be communicated before the delivery is arranged.
06 Regional delivery
Masseys DIY provides regional delivery for eligible products and addresses. The availability of this service may depend on the distance from our store, the product type and our delivery arrangements.
Please contact us before ordering if you require confirmation that your address is within our delivery area or if you need information about delivery arrangements for a large item.
07 Click & Collect
Click & Collect is available for eligible products from our store:
Masseys DIY
129 Swadlincote Road
Woodville, Swadlincote
Derbyshire, DE11 8DA
United Kingdom
Collection availability and readiness times depend on stock availability and order processing. Please wait for confirmation that your order is ready before travelling to collect it.
Bring your order confirmation when collecting. If someone else is collecting on your behalf, please contact us beforehand to confirm the arrangements.
08 Order tracking
Where a tracking service is available, you will receive dispatch or tracking information by email after your order has been sent.
For deliveries arranged directly by our team, tracking may not be available. You can contact us for an update on your order.
09 Risk and title
Risk in the goods passes to you when the goods are delivered to you or to a person you have nominated to receive them, other than a carrier where you have independently arranged that carrier.
Title to the goods passes to you once we have received payment in full.
If goods are lost or damaged before delivery, please contact us so that we can investigate and arrange an appropriate solution.
10 Failed delivery
If a delivery cannot be completed because nobody is available to receive it, or because the delivery address is inaccessible, the carrier or our delivery team may contact you to arrange another attempt.
If an order is returned to us following unsuccessful delivery attempts, we will contact you to discuss the available options. Any reasonable additional delivery costs will be explained before a further delivery is arranged.
11 Missing parcels
If your tracking information shows that your order has been delivered but you have not received it, please check with other members of your household, neighbours and any designated safe places.
If you are still unable to locate your order, contact us as soon as possible so we can investigate with the relevant delivery provider.
Contact: sales@masseys-diy.co.uk
Telephone: +44 1283 217133
12 Damaged goods on arrival
Please inspect your order as soon as reasonably possible after delivery. If an item arrives damaged or there is visible damage to the packaging, take photographs of the item and packaging where possible.
Contact us promptly with your order number, a description of the issue and any supporting photographs so that we can investigate and help resolve the matter.
Nothing in this policy affects your statutory rights under UK consumer law, including your rights where goods are faulty, damaged or not as described.